Purchase of products and services subject to its availability. In the event of out-of-stock products, the payment processed for the order will be refunded. Refunds take place through the original method of payment only.
Purchase of products and services will be entertained at any time on this website. Processing of orders takes place during working hours only. Orders will be approved within 48 working hours. Delivery will be made as possible.
Purchases pertaining to this website are levied with a flat shipping rate of $10 per order. Courier rate is 40 USD. Additional charges may apply on certain products. Orders can be reviewed during the checkout process. The product details, order amount and shipping charges will be displayed.
Purchases made on this website are applicable for worldwide shipping. An estimated delivery time for the order will be provided on the time of purchase. Maximum order delivery time is 25 working days. Regular mail (10 USD) will take 7-20 Days to deliver the goods to you.
Mode of payment accepted on this website is MasterCard and VISA. Payment in cash is not accepted on this website. Payment is authorized only on processed orders. Payment receipt will be provided to the user email account.
Note: Payment is authorized only in US dollars.
Tracking link will be e-mailed to your registered account. Customers can view the link to find the location of their current order. Once 36 hours has been lapsed from the time of dispatch, the tracking link will get activated.
In case of any delay in order delivery, please follow the below procedure.
Kindly contact our support in case your purchased order has not been delivered within 7 days from the expected delivery date. An inquiry will be conducted to find the reason for the delay. The website will resend an order if the delay has been our responsibility.
Please do inform the support in case of any defective products.
Purchased orders are eligible for cancellation. We require your order number to proceed with order cancellation. Delivered orders will be eligible for cancellation once the order has been sent back to the website.
Order returns will be considered if a written request is sent within 24 h. from the initial product delivery date.
Defective orders must be returned for inspection. We assure you that new products will be sent in case defective products are sent. New orders will be sent at our own cost. We will bear the shipping charges involved. In case a concerned product is unavailable, refunds will be transferred. (Order inspection will take at least 12 working days.)
Order refunds will be sanctioned for authorized orders. Refunds are offered through the original method of payment. From the date of confirmation, the refund amount will be transferred within 10 working days. Please do not expect the payment earlier than 24 h. days from the refund confirmation. The refund amount can be transferred to the customer’s MasterCard or VISA. The amount may also be remitted to customer’s bank account. Refunds are not available in cash.
Refund amount will not include the order’s shopping charges. Any handling costs and shipping charges mentioned in the sales invoice will not be refunded.
In case of order returns, you are requested to bear the shipping charges. The order must be sent in its original condition. If there are any damages, you will be held responsible for the damages.
The goods can be returned if in 4 weeks after the order was made. The goods should be shipped to our address suppliers address Media Concepts LTD Bulgaria, Plovdiv 4000, Boulevard of 6th September, 163, floor 1.
You can return goods
- -if the package wad damaged or opened.
- - if the product was not as described.
You can get the replacement or the money back in any case mentioned above. The replacement will be sent in 2 weeks after the request was received from you. The refund will be made in 5-7 days. Refunds will require maximum 30 days to be remitted to your payment account, subject to the policies followed by your bank. The funds will be refunded to the same bank card that was used by the client for payment for the canceled order.
You can return the products partially. The terms for partial replacement and partial refund are the same as for the full one.
The order can be canceled partially in 24 h. After the order was sent partial cancellation is impossible. In case of your order already dispatched, the return policy will come into effect and you will have to send back the order after it will be delivered to you.
Do send in your queries and suggestions to our e-mail address. You can also give us a call for any assistance.